Reporting channel

We are always attentive and continually looking for the most efficient way of identifying deviations from our Code of Ethical and Professional Conduct, Internal Policies and Legislation in force. For this, we have a Reporting Channel in order to expand and improve the service, investigation and investigation of the reports received.

The Whistleblowing Channel, active and integrated with the Compliance Sector, will help to detect complaints related to violations of the Codes of Ethical and Professional Conduct, uisa policies and standards, as well as any information about possible non-compliance with applicable legal and normative provisions.

The purpose is to quickly identify, prevent and control whatever types of risks will be analyzed for each reported complaint.

You will be able to get in touch with the new Reporting Channel through contact:

Phone: 0800-591-3457

Online Channel: https://uisa.becompliance.com/canal-denuncias

Opening hours: 9am to 6pm, Monday to Friday, except holidays.

 

Frequently Asked Questions

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The deadline for the registered complaint to be investigated and any possible liability indicated depends on the content and complexity of each complaint. The whistleblower will always be informed, at the end, about the conclusion of the complaint, in addition to receiving intermediate information about the treatment. You will also be able to follow the progress of the complaint through the individual protocol and password informed at the time of registration of the complaint.

The conclusion and progress of the complaint can be consulted at any time on the Complaints Channel website. For this, it is necessary to have in hand the number of the protocol that is provided in the registration of the manifestation. In order for the investigative process to have a satisfactory result, employees and third parties who send communications must provide all the elements they have about the facts reported. In addition, it is important that whistleblowers participate in the best possible way in the acts eventually requested.

All people who have a demand involving our activities.

Our Whistleblowing Channel is a form of secure communication, and if desired, anonymous, where you can report any complaints, allegations, suspicions or information on violation of uisa's Code of Ethical and Professional Conduct.

Any complaints, allegations, suspicions or information can be anonymous. However, anonymous claims will be subject to verification only if the data and information are sufficient for verification and action. In all cases, even if the communications are not sent anonymously, the identity of the communicator will be kept confidential in all the actions he/she takes to ascertain what was reported.

We hired a company called Be Compliance, which is responsible for the records of communications made on the Reporting Channel. It is an independent, external, confidential and impartial tool that is available to the external and internal public. All information will be verified by us, during the verification process, and we will take the necessary actions, at our sole discretion.

In faithful compliance with our Code of Conduct and Professional Ethics, access channels may be used by employees and third parties to carry out, always in good faith, the report of inappropriate conduct and deviations in compliance with the Code of Conduct, such as:

  • Theft of goods or company information;

  • Suspicious agreements with suppliers or customers;

  • Inappropriate or irregular use of our facilities and assets;

  • Defamation of our name or image, employees, shareholders and other partners;

  • Payment or receipt of bribes or kickbacks, or even gifts, gifts, entertainment or hospitality as a form of corruption;

  • Falsifying or tampering with documents;

  • Practice of anti-competitive activities in any of the businesses, bids, contracts, etc;

  • Use of our systems and communication channels to disseminate any offensive content, such as prank calls, rumors, pornography or other forms of discrimination;

  • Flaws in security or internal controls;

  • Any form of data falsification and plagiarism;

  • Any other violations of good work practices and the appropriate organizational climate. Discrimination of any kind - religious, social, racial, sexual, political, educational, cultural - or any other factor that attacks human individuality.

  • Combat and significantly reduce fraud and malpractice;

  • Positive image before the market;

  • Management transparency;

  • Identifies and reduces the risks of our business;

  • Improves the working environment;

  • Strengthens monitoring and control systems;

  • Maximizes profits;

  • Reduces judicial liabilities;

  • Ensures compliance with laws and regulations.